“No Surprises; No Disappointments.” We deliver the right product to the right place at the right time. Since customers have a wide variety of sources for buying petroleum products and services, we must earn their business and stand apart from our competitors.
To do this, we find ways to enthusiastically satisfy customers’ needs. We never say “no” to a customer; we say “yes, but …” and then find reasonable and creative ways to satisfy them. If we make a mistake, we apologize and fix it.
Our customers are related-to in a friendly, professional manner. We give prompt, knowledgeable answers to their questions. Our products perform as promised and are competitively priced. Paperwork is handled accurately, completely and on-time.
— from Valley Pacific’s Mission Statement
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